Terms and Conditions

Turn Around


The turn around time on your order with TnT Web & Grafix starts once proof is approved via Email and you’ve paid atleast half 50% of the total invoice  Delay in receipt of *any* of this info could result in production delays. We suggest calling for a current turnaround time. For Banners, yard signs, stickers/decals, posters and wall graphics we strive for a 48hr turnaround but cant always guarantee due to demand or items on-hand.  Complex orders/add-ons may increase turnaround times. Delay in approval of mock ups could also result in production delays.  If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of TnT Web & Grafix control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.


Shortages/Defected items


At TnT all orders go to (3) departments all items/sizes are counted in each department the last  department being the packaging department we use Video to assure all orders are complete. If you happen to run into an issue with any missing item or defects you must notify us within 48 hours after receiving items via Delivery / pickup / or  time dated on USPS, UPS, or FedEx delivery time.

We will not be responsible  for any issues with orders after the 48 hour period.





Payment Terms


Orders must be paid with a 50% deposit prior to any work beginning. Unless otherwise approved by TnT web & Grafix staff, customers with term, etc. Invoices can be paid online, If you pay via check, the turn around time clock on your order will not begin until your check clears. There is also a $35.00 processing fee for all returned checks.  NET 30-15-10 ACCOUNTS- Invoices are due and payable no later than 30 / 15 / or 10 days. Failure to pay the entire invoice in full within the aforementioned time will result in an a late payment fee of 1.5% per month. An additional 6% penalty for late payment shall also be due on all invoices not paid within 30 / 15 / 10 days.




Please see our Artwork submission page.



Art Approval / Order Proofs


It is the buyers responsibility to approve order proof or sample prior to proceeding with order. If client opts out or chooses not to receive a printed sample TnT Web & Grafix can not be liable for errors not caught buy Buyers order.



Out of stock items


TnT Web & Grafix stocks high demand items and vinyls but unfortunately we can't carry them all so TnT Web & Grafix is not responsible for items that are out of stock,  While we check items we know to have potential stock issues, all items are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.



Cancelled Orders Due To Buyer Mistake


There is a $250 cancelled set up fee for any changes made to an order after order has been started.  Once a machine is set up and buyer requests to stop production there is a $250 cancellation fee to cover for the time spent preparing machines as well as setting up machines.



Cancellations & Restocking Fees


Cancellations made after order has been placed will be subject to a 20% restocking fee plus any additional fees or shipping charges and will be required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.



Rush Orders


TnT Web & Grafix will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer is responsible for any expedited shipping charges associated with the order.





TnT Web & Grafix is closed on all national holidays and these days are not considered business days when counted in turn around times.



Cancelled Checks


There is a $35 returned / Non Sufficient Funds check fee





TnT Web & Grafix reserves the right to change pricing without notice.




Notice of Defects/Returns


The Buyer must make any claims of defects, including but not limited to those related to shortages, quality, or specification, within the first 48 hrs after the receipt of merchandise. The seller cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of Buyer to inspect  items on receipt, that all merchandise delivered matches its order.





It is the responsibility of Buyer to inspect upon receipt, that all merchandise delivered matches its order. A written authorization from the Seller must be obtained by the Buyer for any returned merchandise. All returns must be made within 5 days of receipt of goods.


Acceptance of Goods with Known Defects waives claims for Damages

Buyer must notify seller in writing of all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer accepts the merchandise. Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of, including late delivery, at the time Buyer accepts the merchandise.




It is understood that should the Buyer become Delinquent in payment, no further credit will be extended and the Seller will charge the Buyer a past due service charge , collection agency fees, and/or reasonable attorney’s fees, and all other costs and expenses which may be incurred by the Seller in the enforcement of the terms and conditions set forth on this invoice, credit application, and/or confirmation. Any returned checks will be charged to the Buyer, and a $50 handling fee will be charged to the buyer.



Agreement and Acknowledgement


Buyer(s) have carefully read and agree to these Terms and Conditions. Buyer authorizes TnT Web & Grafix to verify the credit of the Company and/or individual(s) whose signature(s) appears on this or the other documents and/or business references to release credit information of Buyer and or Guarantor(s) as requested by TnT Web & Grafix.


Contract Info



Nashville N.C. 27856

Rocky Mount N.C. 27804

Wilson N.C. 27896
Tampa Fl. 33602

Call us: 252-289-8846

Contract: 1-800-948-1107

Email: info@rockymountsigns.com



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Rocky Mount Signs is a Division of TnT Web & Grafix LLC.